& Conditions of Sale & Return Policies
Damaged shipments from handling must be
claimed with the freight carrier. If any cartons are missing
or damaged, be sure to note this on the freight bill. If you
notice concealed damage after the driver has left, keep all
the packing and call the freight carrier to return and inspect
the damage and file a claim. We cannot be responsible for
damage caused by the freight carrier.
If a product appears to have a
manufactures defect, call us at (972) 461-1764 for
instructions. Do not return items to us without first calling
to receive instructions. If an item is to be returned to us
due to manufactures defect, you must first receive a Return
Authorization Number. No packages will be accepted without a
Return Authorization Number written clearly on the box.
Permission for any return merchandise
must be secured from our return department. For questions
about returning merchandise please use our
Link to submit a request to our Return
Department. The return of non-defective merchandise when
authorized may incur a 20% re-stocking fee. No packages will
be accepted without a Return Authorization Number written on
a return is authorized by our return department:
1. Return the item to the address
given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in
the event of loss of returned merchandise. Returns shipped via
U.S. Postal Service (U.S.P.S.) or with a value of over $100.00
should be insured. We are not liable for return merchandise
that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund
once we have received and processed the returned item. You can
expect a refund in the same form of payment originally used
for purchase within 14 to 21 business days of our receiving
your return. Please note that we can refund shipping costs
only if the return is a result of our error.
Shipping is indicated with each item.
These charges are calculated for the Continental USA.
Other shipments will incur additional charges.
Please Contact Us for
these charges or we will contact you if additional postage is
Shortages: Should we
find that an item on our pages will be delayed, or is no
longer available, we will inform you of this ASAP, giving you
a choice of accepting the extra ship time, accepting an
alternate/similar item, or obtaining an immediate refund.